1. Agreement and definitions
These Terms of Service form a binding agreement between you, or the company you represent, and Online Ride Booking (“we”, “us”, “our”). If you do not agree, do not create an account, purchase a license, or use the product.
In these terms, “plugin” or “software” means the Online Ride Booking WordPress plugin and any updates we provide. “Service” means the plugin together with this website and the customer portal. “You” or “customer” means the person or business that holds a license. If you accept these terms for a company, you confirm you are authorized to bind that company.
2. Eligibility and accounts
You must be at least 18 years old and able to enter into a contract to use the Service. You are responsible for the accuracy of the information on your account, for keeping your password secure, and for all activity that happens under your account. Tell us immediately if you suspect unauthorized access.
3. License grant
While you hold an active subscription, we grant you a worldwide, non-exclusive, non-transferable, revocable license to install and use the plugin on the number of websites your plan allows. You may use it for your own business or for a client site that you build and manage.
- You may not resell, rent, sublicense, or redistribute the plugin as your own product or as part of a competing offering.
- You may not remove or alter license checks, copyright notices, or branding required by the license, or attempt to bypass activation.
- Each connected website counts as one activation slot under your plan. Moving a license between sites is allowed within your slot limit.
- All rights not expressly granted to you are reserved by us.
4. Subscriptions, billing, and taxes
The plugin is sold on a recurring subscription. You authorize us, and our payment processors, to charge your payment method for the plan you choose, plus any applicable taxes, at the start of each billing period until you cancel.
- Plans renew automatically for the same period unless you cancel before the renewal date.
- Prices may change over time. We will give reasonable notice before a new price applies to your next renewal.
- You are responsible for keeping a valid payment method on file. Failed payments may lead to suspension of updates and support.
- Stated prices may exclude taxes. You are responsible for any sales tax, VAT, GST, or similar charges that apply to your purchase.
- You can cancel at any time from your account. Cancellation stops future renewals and is covered, along with refunds, by our Refund Policy.
5. Updates and support
An active subscription includes plugin updates and standard support for connected sites during our normal support hours. If your subscription lapses, the plugin will keep running on sites where it is already installed, but automatic updates, new releases, security patches, and support will stop until you renew. We may add, change, or remove features over time as the product evolves.
6. Lawful use and customer responsibility
The plugin is a neutral software tool. You alone decide how you configure it, what services you sell through it, who you do business with, and how you run your transport operation. You are solely responsible for operating your business in a lawful manner.
You agree to use the Service only for legitimate purposes and in full compliance with all laws and regulations that apply to you. This includes, where relevant, transport, taxi, livery, and ride-hire licensing, driver and vehicle permits, insurance, passenger safety, consumer protection, pricing and tax rules, payment card rules, and data protection laws.
Online Ride Booking does not operate any transport service, does not employ or supervise drivers, and is not a party to the rides, payments, or contracts that you arrange through the plugin. We provide the software only. We have no involvement in, and accept no responsibility or liability for, how you or your users use it.
If you, your staff, your drivers, or your customers use the plugin for any unlawful, fraudulent, or improper activity, that conduct is entirely your responsibility and that of the people involved. Online Ride Booking is not associated with, and will not be held liable for, such misuse. We may suspend or terminate any account we reasonably believe is being used unlawfully or in breach of these terms.
7. Prohibited conduct
You agree not to use the Service to, and not to allow anyone else to:
- Break any law, infringe anyone’s rights, or process payments you are not authorized to take.
- Upload or distribute malicious code, or interfere with the security or integrity of the Service.
- Probe, scan, overload, or attempt to gain unauthorized access to our systems or another customer’s data.
- Reverse engineer, decompile, or disassemble the software, except to the limited extent that this right cannot lawfully be restricted.
- Misrepresent your identity, impersonate others, or use the Service to harass, defraud, or harm anyone.
8. Your content and customer data
Bookings, customer records, driver details, payment records, and other data created through the plugin are yours and are stored on your own WordPress site and connected services. You are the controller of that data. You are responsible for collecting, storing, and handling it in line with the laws that apply to you and your customers, including obtaining any consents and publishing your own privacy policy. We do not access your site’s operational data except where you ask us to as part of support.
9. Intellectual property
The plugin, this website, the customer portal, and all related source code, design, text, and trademarks are owned by Online Ride Booking and its licensors and are protected by intellectual property laws. These terms grant you a license to use the software, not any ownership of it. You may not use our name or logos without permission, except to factually state that your site is powered by Online Ride Booking.
10. Third-party services
The product connects to third-party services such as payment gateways, SMS providers, and mapping APIs. Your use of those services is governed by their own terms and pricing, and you are responsible for any accounts and fees with them. We are not responsible for the availability, accuracy, security, fees, or actions of any third-party service, and a change or outage on their side may affect related features.
11. Indemnification
You agree to defend, indemnify, and hold harmless Online Ride Booking, its owners, employees, and partners from and against any claims, damages, losses, liabilities, fines, and reasonable legal costs that arise out of or relate to your use of the Service, your business operations, the rides and payments you arrange, your content and customer data, or your breach of these terms or of any law. This obligation continues after your account is closed.
12. Warranty disclaimer
The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the software will be uninterrupted, secure, or error free, that defects will be corrected, or that it will meet every requirement of your business. Any pricing, distance, or routing output is an estimate that you are responsible for reviewing.
13. Limitation of liability
To the maximum extent permitted by law, Online Ride Booking and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service is limited to the amount you actually paid us for the product in the twelve months before the event that gave rise to the claim.
14. Suspension and termination
You may stop using the product and cancel at any time. We may suspend or terminate your access if you breach these terms, fail to pay, or use the Service in a way that risks harm to us, other customers, or the public. On termination, your right to use the plugin and to receive updates and support ends. Sections that by their nature should survive, including license restrictions, customer responsibility, indemnification, disclaimers, and limitation of liability, will continue to apply.
15. Governing law and disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. You and Online Ride Booking agree to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute that cannot be resolved informally. Before starting formal proceedings, both parties agree to first try in good faith to resolve any dispute by contacting the other.
16. Changes to these terms
We may update these terms from time to time as the product or the law changes. The current version is always posted here with the date above. For material changes we will give notice by email or an in-product notice. Continuing to use the Service after a change takes effect means you accept the updated terms.
17. Contact
Questions about these terms can be sent to support@onlineridebooking.com, or by mail to Online Ride Booking, Mississauga, ON L5M 0R5, Canada.