Draft Bookings

Ride Booking → Draft Bookings is abandoned-cart recovery for your booking form. Most ride websites lose every visitor who starts a booking and walks away — this screen captures them as leads instead.

How capture works

While a visitor fills the booking form, the plugin quietly saves their progress in the background — no account, no button press. Capture only starts once there's meaningful signal: a name, email, or phone entered, or the visitor reaching step 2. Empty and bot visits are never stored, and each visitor produces exactly one draft that keeps updating as they type (rate-limited and sanitized server-side).

Every draft records:

• Contact — whatever they entered: name, email, phone
• Progress — the furthest step reached (of 3)
• The trip so far — service, addresses, date and time, passengers, luggage, payment choice…
• Capture meta — which page and form, device and browser, IP, guest vs logged-in

The pipeline at a glance

Five live counters top the page:

• Active now — sessions updated in the last 30 minutes (someone is booking right now)
• Abandoned — sessions idle for more than 30 minutes; your call-back list
• Converted — drafts that became real bookings
• Conversion rate — converted ÷ (converted + abandoned); active sessions don't count against you
• Total captured

"Abandoned" is derived live from the 30-minute idle threshold — an abandoned draft flips back to nothing special if the visitor returns and keeps going.

The list

Customer (name/email/phone), Step N/3 progress, pickup → drop-off, status badge (Active / Abandoned / Converted), and relative last-activity time. Filter by status, search by name, email, or phone, sort by activity, and bulk-delete with checkboxes. Click a row for the draft's detail page.

Why it matters

An abandoned draft with a phone number is the warmest lead a ride company gets — the person already told you where and when they want to go. Call them, or send the built-in follow-up email, and finish the booking for them in Manual entry with everything prefilled.

Housekeeping

Drafts convert automatically when the same visitor completes checkout later (their draft key links the booking). Old drafts are pruned automatically after 90 days.