Bookings & Dispatch
Quotes
Price-on-request flow: request, offer, accept — and the quotes list.
Vehicles marked Price by quote don't show a price on the booking form — customers submit a quote request instead. Requests land in Ride Booking → Quotes.
The flow
- Customer requests — trip details arrive with status Pending; you and the customer both get an email.
- You offer — open the quote, set the price and payment method, add an optional note, and send. The customer receives the offer email with a secure Accept & book link, valid 7 days. Offers can also go out by SMS.
- Customer accepts — the quote converts into a real booking automatically and you're notified. Logged-in customers can also accept from their portal.
Statuses
- Pending — awaiting your price
- Offered — price sent; the accept link is live
- Accepted — converted to a booking (the quote links to it)
- Declined — customer said no
- Expired — the 7-day accept link lapsed without action
- Cancelled — you withdrew the offer
The list
Columns: quote number, customer (name + email), pickup → drop-off, vehicle, pickup date & time, status, and the offered price. Filter by status, search by number, name, email, or address; select rows for bulk delete. Click any row to open the quote's detail page.
Quote numbers use the prefix from Settings → General (default QOT-).